I have been promoting MCA for over a year now and just called in need of a tow the other day. It was really just ironic timing that someone contacted me this morning asking if they really provide a “good service?”
I answered them with the very same thing I am posting here; “This is my one and only experience with calling their 800 number in need of help.”
My car is an older 95 Buick Riviera Supercharged….LOVE my car! She has been awesome for the five years I have owned her, until I recently moved from Arizona back to Missouri. Ugh I guess my gratitude here is that she waited til we got here to immediately require a lot of money and help in general.
It was literally within 2 days of arriving that my transmission slipped for the first time ever, and less than 24 hours later it went out completely. (to the tune of 1600) When I broke down it was on a major street and an officer showed up to help avoid an accident within minutes. My first thought was to call State Farm cause that’s who handles my auto insurance and they included roadside assistance. However, the location I was in was really hazardous and State Farm said it would take up to 45 minutes. The officer informed me that the transmission shop could be there within in five minutes and don’t charge if they do the work. He was also emphasizing that l needed to have it moved NOW! (really what it came down to)
Long story short, car was towed and repaired within a few days. I pick up the car and sadly hand over the 1600 bucks, but happy to have her back. Get on the Interstate less than 5 miles down the street and she stalls in friggin rush hour. Cannot make this stuff up! It seemed like a fuel issue (or lack thereof) and therefore not something I could call the tranny shop over, transmission was fine.
It was like a bad dream since I just invested 250 on a right rear axle before making the trip only a week prior. Anyway, here I am on the narrow shoulder of I-35 at the I-29 split on a narrow ass shoulder with traffic whizzing by.
Remembering my recent experience with State Farm I thought, “Well let’s see what MCA is really about”…and called the number on the back of the card. They asked for my membership number, location of the vehicle, and where I wanted it towed. Told me someone would be there within 30 minutes and to wait near the car. So I did.
Less than thirty minutes later I see the glorious sight of flashing lights on top of the flatbed tow truck, it was clear that they were there for me. I was hooked up safely and securely and asked again, “where we goin?” At this point I just wanted it home, so I gave him my home address which wasn’t to far at all….figured I would get a mobile mechanic since my only mechanical experience out here has been with a transmission shop.
This is a copy of the tow bill which I never had to pay.
It is a bit hard to read, but I circled toward the top where it says Bill To: here he wrote in “Auto Hotline”, this was MCA Club. I also circled the Total: which would have cost me 78 bucks. Now I was only towed 2 miles in all honesty, so I don’t have a clue why it would be so high other than it being on the Interstate. Maybe when they have to get out there in such dangerous conditions they charge more for that, either way it matters not….I don’t have to pay it. I scribbled out the Destination as this is my home address, and I don’t feel the world needed to know my VIN# either, but this is my actual tow receipt.
It was less than an hour after getting home that my phone rang and it was MCA following up. They actually called just to make sure everything went well and that I was home safely, and let me know to call them when I needed them in the future. I was impressed, in my opinion they were much better to deal with than State Farm.
All this being said, I have thankfully not had to use the pre-paid legal services they offer…or anything else for that matter. But keep in mind these are also available should you need help fighting a traffic violation or accident. If you do I would love to hear your experience with those products, I will just keep doing all I can to avoid that end of MCA.
Much Success To You!
PS. How’s the car now? Still in the driveway waiting for the the new fuel pump to arrive. “It’s all good!” Lol
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